TERMS AND CONDITIONS FOR BOOKINGS
booking conditions
Zig Zag Tours and Accommodation act as booking agents on behalf of all the hotels, apartments and establishments featured on this website zululandzigzag.co.za and your contract will be entered into and made with these accommodation providers. Please read the booking terms and conditions carefully. They apply to all bookings made with Zig Zag Tours and Accommodation and to all members of your party.your contract with accommodation featured on this website
When you book accommodation, we will send you an e-mail confirmation of your booking. When we send this confirmation a legally binding contract comes into existence. The date of the contract is the date that appears on the confirmation. The contract is subject to all these booking conditions including cancellation charges. Once the contract is entered into, the accommodation provider is responsible to you to provide you with what you have booked and you are responsible to pay for it, in each case subject to these booking conditions, and any other terms and conditions specific to the relevant accommodation.Please note: It is important to check carefully the details of your booking, when you receive it. If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges, which may be as much as the whole accommodation cost. In parties of two or more people, the person who makes the booking, accepts responsibility for making all payments to us for all members of the party. We will send all information to that person who will in turn be responsible for ensuring that the other members of the party are kept fully informed.Should you wish to make an amendment or cancel your booking, we must receive confirmation by e-mail. We will only accept confirmation from the person that makes the original booking. If you are aged under 18 on the date of departure and your parents or guardians are not travelling with you, they must furnish us with their written consent.your holiday insurance
We strongly recommend you arrange adequate holiday insurance. We recommend that insurance should cover the cost of cancellation by you, all medical costs and the cost of assistance including in the event of an accident or illness.payments
a) If you book more than 5 weeks before your arrival date, we require you to pay a deposit of 25% of the total booking value, when you book. The balance will be payable 5 weeks before departure. Unless you advise us that you wish to cancel your booking before the balance due date, we will automatically take payment from your credit card of the balance due. By agreeing to these booking conditions, you consent to this procedure.b) If you book less than 5 weeks before departure, you must pay the 60% of the full price of the accommodation when you book. Please note: Your booking may be cancelled, if you fail to make payment on time and you would then be liable to pay the accommodation provider the cancellation charges set out below. Payment for incidental extras (e.g. mini bars, telephone charges, etc.) has to be made directly to the accommodation provider, when you check out as well as the outstanding balance.special requests
If you have any special requests that do not form part of the standard accommodation services as described in this website (for example dietary requirements, cots or room location) please let us know at the time of booking. We will pass on all such requests to the relevant accommodation provider, but unfortunately cannot guarantee that they will be met. Further if the accommodation provider is unable to meet such requests, neither we nor they will incur any liability to you in this respect .if you wish to make changes to your accommodation booking
If you want to change any details of your booking, after we have sent your confirmation, we will do our best to be of assistance. However; the accommodation provider is under no obligation to make any change, although it will permit you or any member of your party who is prevented from travelling to transfer the booking to someone else, provided you give us reasonable notice of the transfer (see conditions below). You must confirm any change by e-mail. If the accommodation provider is able to make the change, there will be a Zig Zag Tours and Accommodation administration charge of R50 in addition to potential charges from the accommodation provider, subject to their terms and conditions.If you change the number of people booked, the accommodation price will be re-calculated for the new party size. If for example your party is reduced in number, this may mean that accommodation is under-occupied and each of the remainder of your party may have to pay more. If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately.Modification Charges | |||
| | For modifications completed online 7 days or more prior to check-in | R50 per booking | |
| If you telephone us | R100 per booking | ||
if you cancel your booking
The accommodation provider starts to incur costs for your booking from date of confirmation. The closer it is to the time of your planned holiday, the less likely they are to re-sell it. Therefore, if you cancel or amend your booking, a charge has to made and the later the cancellation, the more that charge will be. If you wish to cancel a confirmed booking, this must be done by e-mail or online by the person in whose name the booking is invoiced (lead name). Cancellation charges will be calculated as set out in the table below and will be notified to you by invoice within two weeks of cancellation.Please note : the cancellation charges below are only valid if your booking does not require change of establishment (i.e. you are staying at the same hotel and wish to change the room type, board basis, date, duration or number of guests). If you wish to change to another establishment, please call our administration team who will confirm the new cost to you. This will be considered as cancellation and a new booking will be made.| Cancellation Charges | ||||
| | Days from Check-in | Cancellation Charge | | |
| More than 35 days | 20% | | ||
| 15 - 35 days | 30% | | ||
| 7 - 14 days | 50% | | ||
| Less than 7 days | 100% | | ||
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our responsibility to you for your booking
Because we are acting only as a booking agent we we are not responsible for any of the accommodation arrangements and in particular for any illness, personal injury, death or loss of any kind. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the accommodation provider.complaints procedure
If you have a complaint while you are staying at the accommodation in question, you must inform the accommodation provider management immediately, to enable them solve the problem. You may lose the right to any compensation, if you fail to do so. If the issue is not resolved to your satisfaction, you should contact our representative in the area. We have representatives in most of the regions in South Africa and if the issue still cannot be resolved then you should contact our staff on 0027 35 772 4555. We will act as an intermediary to try and rectify the problem. In the event that we are unable to do so, and you wish to take matters further, you must do so directly with the accommodation provider concerned.indemnity
When you book accommodation through Zig Zag Tours and Accommodation,you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the premises in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made by the accommodation provider. Finally, you are also liable to the accommodation provider for any damage caused, before you vacate the premisesif we change your accommodation
Every effort is made to maintain arrangements as confirmed to you. However, as these arrangements are sometimes made months in advance, changes may occur for reasons beyond our control.The accommodation providers reserve the right to change your accommodation to an alternative of the same or superior standard within the same resort.Occasionally the accommodation providers may have to offer alternative accommodation of a lower standard or within a different resort to the original accommodation booked; in these circumstances compensation may be offered to you by the accommodation providers.When the accommodation providers are unable to confirm a suitable alternative, we reserve the right to cancel the booking and an email notification will be sent to inform you of the details.privacyThe privacy of our visitors and our customers is of utmost importance to us. The only time we collect information about you is when you enquire about particular accommodation, whether through the Site, by e-mail or otherwise. We will store this information securely and will use it to arrange your reservation and for related purposes. We may also use this information for marketing purposes.We will not use your information for any other purposes and will only pass it on to those providers who hold reservations for you. So, for example, we will send the provider your name, email address, home address and telephone number. The provider may also require your credit card details to secure your booking. Beyond this, we will only disclose your information where we are legally required to do so. For more information, please see our Privacy Statementliability UK Accommodation Index takes reasonable steps to ensure that the information displayed on the Site is accurate. However the accuracy of Site content cannot be guaranteed. The Site, and the information on it, is provided on an “as is” basis and we do not warrant (and accept no responsibility for) the accuracy, completeness, currency or reliability of any of the content or data found on this Site. modification of terms and conditions Zig Zag Tours and Accommodation reserves the right to modify these terms and conditions at any time without notice and you agree that your continued use of this site will be conditional upon the terms and conditions in force at the time of your use. age and responsibilityYou warrant that you are 18 years of age or over and have legal capacity to use Zig Zag Tours and Accommodation site and to create binding legal obligations for any liability you may incur as a result of use of this site. You warrant that all personal information submitted during accommodation bookings and membership registration is correct. You accept financial responsibility for all transactions made under your name or account.
what's included in your reservation
The basic accommodation cost includes the following:
- Accommodation and meals as confirmed on your booking
- All obligatory hotel service charges and taxes
- VAT
what's not included
The basic accommodation cost does not include:
- Transfers between airport and accommodation
- Excursions and other personal expenditure
- Additional charges for rooms, meals or under-occupancy in apartments
- Charges that hotels or apartments may make for facilities such as cots, minibus services, sun beds, sauna
- Tennis courts and equipment, porters etc
- Deposits requested on arrival by some apartment/villa owners.
liability Because Zig Zag Tours and Accommodation acts only as a booking agent, we accept no responsibility whatsoever for any aspect of the arrangements and, in particular, for any loss, personal injury or death however incurred. All such information shown on this site is provided in good faith on an "as is" basis. Zig Zag Tours and Accommdoation will not be responsible for any errors, omissions or misleading information and we disclaim, to the maximum extent permitted by law, all implied warranties in connection with such information. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to loss of profits or savings, arising out of or in any way connected with the use of any data or information services displayed on this site. This does not affect your statutory rights as a consumer. Force Majeure "Force Majeure" includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers, technical or maintenance problems with transfer, unforeseen operational decisions of suppliers, or any unforeseeable or unavoidable event beyond Zig Zag Tours and Accommodation control. In the unlikely event that we have to cancel a booking a full and prompt refund will be made of all monies paid less any amendment fees. No compensation is payable. TERMS AND CONDITIONS FOR WEBSITE
terms of use of the holidayhotels website
this agreement
This agreement governs your use of this Website ("the Site"), please read it carefully. By using, viewing, transmitting, caching, storing or otherwise utilizing the Site, the services or functions offered in or by the Site and/or the contents of the Site in any way, you have agreed to each and all of the terms and conditions set forth below. If you have any questions, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please note that Zig Zag Tours and Accommodation acts as agent on behalf of each of the establishments for which it offers accommodation. Generally, by making a reservation on this site you enter into a contract with the establishment itself rather than with Zig Zag Tours and Accommodation. Please note that Zig Zag Tours and Accommodationacts as agent only for each of the establishment to provide you with information on the establishment and an on-line reservation service. Zig Zag's sole responsibility to you in providing the on-line reservation service is to pass on your reservation details entered to the establishment. Zig Zag Tours and Accommodation shall not accept any liability for any loss or damage you may suffer or incur as a result of the incorrect processing of your reservation details by the establishment, or the accommodation service provided to you by the establishment. These Terms were last updated in February 2006. Zig Zag Tours and Accommodation aims to provide you with an online booking and reservation website for accommodation.responsibility and age
You represent and warrant that you are at least 18 years of age and possess the legal right and ability to enter into this Agreement and to use this Site in accordance with the terms and conditions herein. You agree:· 2.1 to be financially responsible for all use of this Site (as well as for use of your account by others, including without limitation minors living with you); · 2.2 not to assign, transfer or sublicense your rights pursuant to this Agreement; · 2.3 to supervise all usage by minors of this Web site under your name or account; · 2.4 that you shall be completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of this Site.proprietary rights
Information contained on the Zig Zag Site concerning any products and services (including but not limited to Zig Zag products) may only be applicable in certain areas. You acknowledge and agree that all materials contained in the Site and provided to you during your use of the Site ("Content") are the property of Zig Zag Tours and Accommodation. You may retrieve and display Content from the Site on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) solely for your personal, non-commercial use. You agree not to copy, modify, distribute, sell or create derivative works based on any of the Content.the services of Zig Zag Tours and Accommodation
Zig Zag Tours and Accommodation provides information concerning the price and availability of establishments, together with a range of other information to assist in making a reservation. Prices, restrictions and availability of goods and services may change without notice and reservations are subject to applicable taxes and fees. By completing the information boxes and clicking 'confirm' on the reservation page you are entering into a contract with Zig Zag Tours and Accommodation for the provision of all the services of the Site, including the publication of pricing, availability and other information concerning available rooms (the "Services"), on the terms set out herein.content disclaimer
The Content is intended for entertainment and information purposes only. While Zig Zag Tours and Accommodation together with third parties who supply information which is available on the Site will make all reasonable efforts to verify that the information presented on zululandzigzag.co.za is accurate and current, Zig ZagTours and Accommodation makes no express or implied warranties about the information, the services, or any other element of the Site. The views and opinions expressed on zululandzigzag.co.za are not necessarily those of Zig ZagTours and Accommodation. The provision of incomplete or inaccurate information by Users may result in the delay or cancellation of reservations by Zig Zag Tours and Accommodation. Zig Zag Tours and Accommodation shall not be liable for transmission errors or for delays/cancellation of reservations or any other acts or omissions of featured third party providers.contract to services
Any special needs must be notified to the establishment in advance. Some establishments may have additional terms and conditions. Please note that Zig Zag Tours and Accommodation acts as agent only for each of the establishments to provide you with information on the establishments and a reservation service.indemnity
As a condition of use of this Site, you agree to indemnify Zig Zag Tours and Accommodation, its officers, agents, suppliers and other partners from and against any and all liabilities, expenses (including attorneys' fees) and damages arising out of claims resulting from (I) your use of the Site; and (ii) any material you post to or transmit through the Site including claims for Intellectual Property right infringement or defamation.limitation of liability and disclaimer
Zig Zag Tours and Accommodation DOES NOT GUARANTEE THE ACCURACY, AVAILABILITY, TIMELINESS, COMPLETENESS, PERFORMANCE OR FITNESS FOR A PARTICULAR PURPOSE OF THE SITE OR ANY PART OF THE SITE. ALL IMPLIED WARRANTIES ARE EXCLUDED FROM THESE TERMS TO THE EXTENT THAT THEY MAY BE EXCLUDED AS A MATTER OF LAW. ADDITIONALLY, Zig Zag Tours and Accommodation MAKES NO WARRANTY THAT THE SITE IS FREE FROM INFECTION BY VIRUSES. Zig Zag Tours and Accommodation WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA GOODWILL OR PROFITS) ARISING IN CONTRACT, TORT OR OTHERWISE FROM YOUR USE OR INABILITY TO USE THE SITE OR ANY CONTENT THESE LIMITATIONS ARE FUNDAMENTAL TERMS OF THIS AGREEMENT AND THE SITE WOULD NOT BE PROVIDED TO YOU WITHOUT SUCH LIMITATIONS. The Site may contain links to other Internet sites, either directly or through frames and, where possible, we will make clear where such links are being made. Those sites are provided by independent third parties and Zig Zag Tours and Accommodation is not responsible for their availability or content. Notwithstanding the provisions of this section, Zig Zag Tours and Accommodation's liability will not be limited in the case of death or personal injury directly caused by Zig Zag Tours and Accommodation negligence.offers and promotions
Zig Zag Tours and Accommodation may make information available on the Site regarding specific services, offers or promotions which Zig Zag Tours and Accommodation and certain travel or hotel services providers are conducting ("Offers"). Any such Offer is subject to the specific terms, conditions and restrictions listed on the Site in connection with such Offer. Each Offer is void where prohibited by law. Please refer to and read carefully the terms, conditions and restrictions included on the Site in connection with each particular Offer.advertising and sponsorship
Part of the Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with relevant law. Zig Zag Tours and Accommodation does not endorse the products and/or services advertised and is not liable or responsible for any error or inaccuracy in advertising or sponsorship material.competitions and prize draws
From time to time Zig Zag Tours and Accommodation may run competitions, free prize draws and promotions on the Site. These are subject to additional terms that will be made available at the time of such competitions.
privacy policy
The information that you provide about yourself to Zig Zag Tours and Accommodation will only be used by Zig Zag Tours and Accommodation in accordance with its Privacy Policy.law and jurisdiction
These Terms shall be governed by, and construed in accordance with, South African law. We both agree that the Courts of South Africa shall have the exclusive jurisdiction to determine any disputes which may arise out of, under, or in connection with this agreement.validity of the agreement
If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. Failure by either Zig Zag Tours and Accommodaton or you to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.changes to these terms
Due to its policy of updating and improving the site, Zig Zag Tours and Accommodation may wish to change these Terms (including those relating to your use of the Content). When terms are changed, Zig Zag Tours and Accommodation will notify you by indicating on the home page of the Site when they were last modified. It is, therefore, important that each time you log in you check to see whether there is a notification of a change to the Terms. If you use the Site after Zig Zag Tours and Accommodation has published and notified you of the changes, you agree to be bound by those changes. If you do not agree to be bound by those changes, you should not use the Site.information used in your booking
When you book we need to know your name, address, telephone number, email address. This enables us to process the booking. Zig Zag then passes essential booking details to your accommodation provider in order to confirm your booking.competitions and promotions
From time to time we may run competitions and promotions, and ask for your name, address and email address in order to administer them and notify the winners. We may use the information we collect to notify you about our services, but will always give you the opportunity not to receive this information or to opt out of receiving additional information at any time using the unsubscribe link above. We may also ask you to give us your opinion on a subject or submit recommendations, and may publish these on our site. We will not publish your name or comment without your permission. site tracking We use tracking software to monitor the visitors to our site and to help us to improve the design and content of the site. This software does not capture any personal information.disclosure to third parties
Zig Zag Tours and Accommodation never discloses personal information about its customers to third parties without prior consent, except in the case of an emergency or if we are legally obliged to do so. We will not sell or rent any personally identifiable information we receive from you. Zig Zag Tours and Accommodation may provide statistics about our customers, sales and booking patterns and related information to third parties, but these will not contain any personally identifying information. your consentBy using this website you consent to the collection and use of this information by Zig Zag Tours and Accommdoation. In the event that we change our privacy policy, we will post any changes on this page, so taht you are always aware of the information we collect, how we use it and under what circumstances we disclose it. Please not that the information you provide for your booking will be transferred outside the South African economic area if your accommodation you have chosen is outside of this area. By submitting your order, you consent to this transfer.
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